Exclusive RedLevel

• Special rooms
• Personal Check in
• Personal accompaniment to your room with our special RedLevel staff
• Welcome upon arrival
• Exclusive access to the separate RedLevel Lounge, where you can enjoy our drinks, tapas and long drinks in a relaxed, comfortable atmosphere full os special sensations
• Private reception for bookings, information about excursions, amongst other services, all with personalised attention
• Outdoor parking and private car park
• Welcome gift in your room
• Business Corner with free Internet (WI - FI), library and daily press, amongst other services
• Board games and cards breakfasts available)
• Exclusive pillow menu
• Aromatherapy in rooms
• Butler service
• Personalised Nespresso coffee service in suites
• Shoe cleaning*
• Bookings for excursions and transport
• Personalised minibar contents in the room
• national and international newspapers in your room*
• Personalised wake-up calls
• Special RedLevel amenities in your room (Clarins)
• Local and business information
• Ipod, Wii free (subject to availability)
• *(on request)

We hope you will make the most of our special service. For any questions or queries you might have, please do not hesitate to contact us

RedGlove Service

• The Gran Meliá Fénix Red Glove Service combines the traditional concepts of the white glove, a symbol of the highest level of service, and the red carpet, an image of the glamour that characterizes the Gran Meliá brand passion for service
• From our special greeting right down to care in the utmost detail, we want to leave the imprint of our own style and values on every experience, a fruit of our Spanish heritage that reveals itself in innovation, multiculturalism and elegance in offering intuitive and sophisticated service